Posted 1:02pm on Tue 13 November 2012
- Posts: 7,167
Fancy a bit of a consumer challenge?
I've long heard how crap the staff are in GAME stores. Adjectives such as clueless and incompetent are often attached to nouns that are not always as polite as "staff" or "people".
From a personal point of view I have seen both the good and bad side of this. The former Gamestation (soon to be GAME) store in Exeter was a place where I could always get good, reliable advice. The former GAME (now defunct) store, again in Exeter, was a place where I felt it was pot luck whether I got a muppet or not.
What I am therefore proposing is a simple test we can all help with. I, or between us we, will come up with a question we can pose to a member of staff in our local GAME store the next time we happen to visit it. The question (or perhaps questions) will be devised so we can pass some sort of judgement about their competence. We then score the answer(s) out of 10 and post it in this thread, along with the store's location.
I think it might be quite funny to go into a GAME store and do this. I also think it could be quite insightful into how useful the staff at GAME are perceived to be.
Your thoughts? Are you up for this?
If so let me know. And if you have any ideas about questions I'd be grateful. At the moment I'm thinking something simple like "Do you know when The Last Guardian is coming out?" and/or "What games are you getting in for the Wii U?"
Posted 2:15pm on Tue 13 November 2012
- Posts: 7,260
Does it have to be GAME? I ask because whilst there are a couple within 30 minute car/bus rides from me, there is a Grainger within 5 minutes walking distance from me. I know that Grainger is more of a North of England chain, which will preclude many from going into them, and I will probably join in with the GAME-baiting regrdless, but thought it might be worth broadening the scope of the experiment?
I think The Last Guardian is an ideal title to ask about.
Posted 2:28pm on Tue 13 November 2012
From the one and only time I tried to buy something from there, I'd give it a 2 out of ten. I took a game case to the desk. They looked at me funny then told me that's not for sale - that's just for promotional purposes. There was like a queue behind me and I left feeling a bit stupid. Then a couple of minutes later, I thought wait a minute... Kind of surreal.
Posted 2:57pm on Tue 13 November 2012
- Posts: 1,444
This is actually a really good idea - I think you should all do it!
Posted 3:24pm on Tue 13 November 2012
- Posts: 4,977
How about we ask them to justify, without using any derivation of the phrase 'computer says so', how they can charge £42.99 for new releases without any apparent shame?
Posted 4:15pm on Tue 13 November 2012
- Posts: 7,260
Possibly because the RRP is generally £49.99?
Posted 4:50pm on Tue 13 November 2012
- Posts: 5,246
'Why are your prices extortionate, yet you were (up to yesterday) giving £22 each for Halo CE and Silent Hill HD?'
But seriously. I think asking about something releasing soon, nothing too niche. Perhaps a PC title such as.... Diablo 3 or StarCraft HotS?
On a side note, if I get someone working at GAME who was as disinterested, blank faced and generally ignorant as I did today then they will have none of my custom. I know it's CoD launch day, what I imagine to be the worst possible day for GAME employees, but I went in at 11.30. What would he have been like even later in the day?!
Posted 4:55pm on Tue 13 November 2012
Because a lot of them are in town centres, can't buy in a bulk like supermarkets who are happy to sell it next to nothing as long as they buy other stuff and their UK shops pay UK tax and not Jersey etc.
The staff in Cardiff are fantastic btw, 10/10 but the company is another matter.
Posted 7:03pm on Tue 13 November 2012
- Posts: 4,977
I suppose they hope their customers will be moronic enough to pay that price, eventually... But your argument doesn't entirely hold there, rb - Game, as a company, buy every bit as much in bulk before distributing it amongst their stores.
Either way, I don't care how they do it, but as a customer, I want the lowest price I can. If their website can sell the exact same product for £39.99 with either free shipping to either home or store (for collection) - why not just offer it for that price across the board? Simple: lack of respect to the customer. Although, those sort deserve to get fleeced, IMO, it irks me to no end that the company see themselves (and are seen in turn as) THE premium purveyors of mechandise for our hobby, which is blatantly not the case.
For what it is worth, though, my local store is (apparently) the highest grossing one in Scotland for the company (it was revealed during the closing down stage of the going bankrupt fiasco). But that accounts for nothing in the 2/10 I feel it is worth. This is not entirely due to personal distaste for the company, but based solely on the merits of the single place. Very poor selection of overpriced "new" (albeit gutted, so therefore pre-opened) stock, paltry selection of preowned, far too much space dedicated to large 'Preorder NOW' boxes (as in, the entire front third of the store), a manageress who lacks any form of social charm, staff who are obnoxious 'bros' entirely ignorant of the hobby outside of Modern Warfare, Halo, and Fifa (although there are two very friendly indviduals who do - to their credit - know about upcoming releases and of the current issues of the day). In short, it lacks ANYTHING to encourage me to visit, except to use up credit on an item I purposefully make the effort to venture into its body-odour filled aisles and fight amongst the chavs and clueless mothers.
Posted 7:14pm on Tue 13 November 2012
- Posts: 2,802
The staff at my old (now closed game store) was certainly an 8/10, but I haven't been to my current GAME in months, but I'm going to buy Paper Mario Sticker Star from the store when it come out so I'll rate them then.
This is a good idea actually!